Our Services
Info 24/7
Our Property Management service is run via a modern cloud-based management system (called Property Tree). Where both landlords & Tenants have access to their own web-based portal. For Landlords, this gives access to all content created for their property, eg Property documentation, agreements, inspection reports, invoices, statements, etc. In also also you to send a direct message to your property manager, or make a maintenance request. For Tenants, this gives access to all their rental information, including payment dates, rent receipts, Tenancy terms etc. This is also where tenants can make maintenance requests and set their own inspection times. We also have automated systems setup where rent receipts, arrears notices, and inspections are triggered to send out based on pre-defined conditions. This streamlines(automates) the whole management process and helps keep both landlords and tenants on the same page
No Hidden Fees
Our Complete Property Partner Service is based on a flat rate with no hidden charges. Our rate is 8%+ GST on all rent monies collected and NO charges on anything else…
Everything included for 8% +GST while other firms often have all sorts of bolt on charges that landlords are not aware of. You can check out a comparison table Here
Quality maintenance
We have a team of trusted and licensed trades people at out finger tips. Who can provide quotes or action any maintenance work at a reasonable price. Immediate maintenance work is often dealt with on the same day the tenant makes a request.
Best tenants
Good Property Management starts with selecting the right (best) tenants from day one- Tenant selection is the primary component of a good tenancy.
To find the best tenants we need to ensure your property is properly marketed and priced accordingly with the market. If it’s priced too high, then we’re not going to find “best tenants”, because, the best tenants will choose another property and your property will stay vacant.
We start this off by advertising your property using physical signboards & via multiple online networks (Eg Trademe, Facebook, Realestate.co.nz). The reality is that most prospective tenants will search Trademe for properties, so Trademe becomes the primary focus. There are no additional charges to you for any listing fees
Before we approve any application we start by screening all positive applicants- We check previous tenancy/ character references, run multi-bureau credit & background checks which scans prospective tenants through a proprietary database looking for red flags(consent to run these sort of checks is built into our Tenancy application form). We won’t approve an application without good references to back it up, so we’re minimizing risk from day zero.
Regular inspections
We inspect properties quarterly to maintain any insurance obligations and email landlords a detailed report + photos following each inspection, so a landlord can see how their property is being looked after. Inspections also detail any *immediate maintenance* and *recommended maintenance* (so landlords can better budget for future maintenance)
The whole inspection process is automated via our system from start to finish and is carried out using specific property inspection software called inspection manager
Unique advertising
On request, we also provide brief video walk-through presentations of your property as a complimentary service. This includes a video hosted on YouTube that is embedded into your online listing and will feature on Trademe. This is something more commonly seen in Real Estate sales (with additional costs). However, we want to offer all our properties the best chance of being rented to the right tenants. You can watch an example here
Owner Operated
We are not your typical property management firm; when you deal with us, you are always dealing directly with an owner of the business. So, we’re always working for you and with you, instead of just another Property Manager, who’s often just an employee (working) for someone else.
Easy to Switch
If you’re not satisfied with your current property manager then we make it easy for you to switch over to us.
All you need to do is email your existing property management firm stating that you wish to terminate your management agreement. You would then fill in a new management agreement with us and we will take care of everything else including liaising with your current property manager and existing tenants.
Ongoing Support
We conduct rental price reviews every 12 months on all properties we manage
We inspect properties quarterly and email you a detailed report + photos following each inspection
We can also pay your rates and insurance with funds from your rent account, with no additional fees charged
Our fees are tax-deductible, we send you an end of financial year summary statement of all rent monies and outgoing expenses